Privacy Policy

Last Updated: September 26, 2026

1. Information We Collect

We may collect information that you provide directly to us, including:

• First and last name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Customer account information
• Product preferences
• Messages submitted through contact forms
• Newsletter subscription information
• Information related to customer support, returns, or refunds

When you place an order, payment information may be processed by the payment provider available during checkout. Ice By Shawn does not need to directly store your complete payment-card information. We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Website activity and interactions
• Cookie and similar technology information

2. How We Use Your Information

We may use the information we collect to:

• Process and manage orders
• Arrange shipping and delivery
• Send order confirmations and status updates
• Provide customer support
• Respond to questions and inquiries
• Manage returns, refunds, or other order-related requests
• Create and maintain customer accounts
• Prevent fraud, abuse, and unauthorized activity
• Improve our website and shopping experience
• Understand how customers use our website
• Send marketing communications when appropriate
• Comply with legal, accounting, tax, and business requirements

We do not sell your personal information to advertisers.

3. WooCommerce

Ice By Shawn uses WooCommerce to operate its online store and manage ecommerce functionality such as products, customer accounts, orders, checkout, and related store operations. When you make a purchase, WooCommerce may store information necessary to process and maintain your order, including your name, contact information, billing address, shipping address, products purchased, order value, and order status.

4. Payments

Payments are processed through the payment methods made available during checkout. The applicable payment provider may receive information necessary to complete your transaction, such as your name, billing information, transaction amount, and payment details. Payment providers process information according to their own privacy policies, terms, and security practices. Ice By Shawn is not responsible for the independent privacy practices of third-party payment providers.

5. Shipping and Delivery

To fulfill and deliver your order, we may share necessary information with shipping carriers, fulfillment providers, or other delivery partners. This information may include:

• Your name
• Shipping address
• Phone number
• Email address
• Order and tracking information

We provide only the information reasonably required to process or support delivery.

6. Customer Accounts

If you create an account on the Ice By Shawn website, we may store information associated with your account, including:

• Name
• Email address
• Billing and shipping addresses
• Order history
• Account preferences

You are responsible for maintaining the confidentiality and security of your account login information.

7. Contact Forms

When you contact us through a form on our website, we may collect information you choose to provide, including your name, email address, phone number, subject, message, and other submitted information. We use this information to respond to your inquiry and provide customer service.

8. Email and Newsletter Communications

If you subscribe to our newsletter or other marketing communications, we may use your email address to send information such as:

• New product announcements
• Store updates
• Special offers
• Promotional communications
• Other Ice By Shawn news

You may unsubscribe from marketing communications using the unsubscribe option included in an applicable email or by contacting us. Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications relating to your orders, account, or customer-service requests.

9. Cookies and Similar Technologies

Ice By Shawn may use cookies and similar technologies to help the website operate properly and improve your browsing experience. Cookies may be used for purposes including:

• Maintaining products in your shopping cart
• Remembering account sessions
• Saving website preferences
• Supporting checkout functionality
• Improving website security
• Measuring website performance
• Understanding visitor activity

Some third-party services used by our website may also place or access cookies according to their own policies. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Analytics

We may use analytics technologies to better understand how visitors interact with our website. Analytics information may include:

• Pages viewed
• Device and browser information
• Approximate geographic location
• Referral source
• Time spent on website pages
• Website interactions

This information may be used to understand website performance and improve the customer experience.

11. Information We Share

We may share information with trusted service providers when reasonably necessary to operate our website and business. These providers may include:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Email service providers
• Ecommerce and website technology providers
• Analytics providers
• Security and fraud-prevention providers
• Professional advisers when necessary

Service providers generally receive only the information reasonably necessary for them to perform their services. We may also disclose information when required by applicable law, legal process, court order, or when reasonably necessary to protect our business, customers, website, or others against fraud, abuse, security threats, or unlawful activity.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal and business obligations. Certain information may be retained for purposes including:

• Order records
• Accounting
• Tax requirements
• Fraud prevention
• Legal obligations
• Dispute resolution
• Business recordkeeping

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

13. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should also protect your account credentials and avoid sharing your password with others.

14. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights relating to your personal information. These rights may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or limit certain uses of information
• Withdraw marketing consent
• Request information about how your data is handled

Certain requests may be limited where information must be retained for legal, accounting, security, fraud-prevention, contractual, or order-related purposes. Privacy-related requests may be sent to support@icebyshawn.com.

15. Marketing Communications

You may choose not to receive promotional communications from Ice By Shawn. You can unsubscribe through an applicable unsubscribe link or contact us directly. Even if you unsubscribe from marketing communications, we may continue sending necessary non-promotional communications such as:

• Order confirmations
• Shipping notifications
• Account notices
• Customer-service responses
• Security-related messages

16. Children’s Privacy

Ice By Shawn does not knowingly seek to collect personal information from children who are not legally permitted to provide such information or make online purchases without appropriate consent. If we become aware that information has been collected from a child in violation of applicable law, we may take reasonable steps to remove the information.

17. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Ice By Shawn does not control and is not responsible for the privacy practices, security, or content of independent third-party websites or services. We encourage you to review the privacy policies of third-party services before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements. The updated policy will be posted on this page and the “Last Updated” date may be revised accordingly. We encourage visitors to periodically review this Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at: